Last updated: 7 August 2026
At My Father Coffee, we want you to order with confidence. This page explains when and how you can return a product, which costs apply, and how refunds are processed.
1. Consumer right of withdrawal
If you buy online as a consumer, you generally have the right to withdraw from your purchase without giving a reason. You must notify us no later than 14 calendar days after the day on which you, or a third party designated by you, receives the order.
Send a clear statement including your name and order number to info@myfathercoffee.be. After notifying us, you have a further 14 calendar days to return the product. We will confirm your request and provide practical return instructions. Our prior approval is not required for your withdrawal to be valid.
2. Product condition
For an ordinary change-of-mind return, we ask that coffee be returned unopened, sealed, unused and undamaged, preferably in its original packaging.
An opened, unsealed or damaged coffee package may lose value through handling. To the extent permitted by law, that diminished value may amount to the full value where the product can no longer be resold for food-quality or safety reasons. We assess this under applicable consumer law. This never limits your statutory rights if a product is damaged, incorrectly supplied or not in conformity.
3. Damaged, incorrect or non-conforming delivery
If you receive a damaged, incorrect or non-conforming product, contact us as soon as possible at info@myfathercoffee.be. We ask you to report visible transit damage or a suspected quality problem preferably within 7 calendar days. Include your order number and, where possible, clear photographs of the product, packaging and shipping label. This practical period helps us investigate promptly but does not limit your statutory rights.
We assess each report individually and, depending on the circumstances, provide an appropriate remedy such as replacement, price reduction or refund. Do not return a damaged or potentially compromised food product until you have received our instructions. My Father Coffee will bear the necessary return costs in such cases.
4. Return address and return costs
After notifying us, return products to:
My Father Coffee BV
Botermelkstraat 32
9300 Aalst
Belgium
For a change-of-mind withdrawal, you bear the direct cost of returning the goods. We recommend a tracked delivery method and keeping proof of shipment. For damaged, incorrect or non-conforming deliveries, we bear the necessary return costs.
5. Refunds
For a valid withdrawal, we refund the purchase price and the cost of standard delivery using the same payment method used for the original transaction. Any extra cost resulting from a more expensive, non-standard delivery method is not refunded.
The refund will be made no later than 14 days after you notify us of your decision to withdraw. We may withhold reimbursement until we have received the goods or until you provide evidence that you have sent them back, whichever occurs first. You are liable only for any diminished value resulting from handling beyond what is necessary to assess the product.
6. Exchanges
We do not offer an automatic exchange process for an ordinary change of taste or choice. You may return an eligible unopened product under this policy and place a new order. If a product is incorrect, damaged or non-conforming, we will work with you to provide the appropriate remedy.
7. Model withdrawal form
You may use this form, but it is not mandatory. Send the completed form by email to info@myfathercoffee.be or by post to My Father Coffee BV, Botermelkstraat 32, 9300 Aalst, Belgium.
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer(s):
Address of consumer(s):
Date:
Signature of consumer(s), only if this form is submitted on paper:
8. Business purchases
The statutory consumer right of withdrawal does not automatically apply to purchases made exclusively for professional or business purposes. Business customers may contact us; any return arrangements will be assessed under the applicable agreement and mandatory law.
9. Contact
Questions about a return or refund?
- Email: info@myfathercoffee.be
- Telephone: +32 487 49 33 44
- Address: Botermelkstraat 32, 9300 Aalst, Belgium
This policy does not affect any mandatory rights you have under Belgian and European consumer law.